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Common Problems Accessing Electronic Resources Off-Campus


General Issues

Only current faculty, staff, and students may access library resources from off-campus through MyVU or from your instructor's Blackboard course site. Do not use the library link found on the MyVU logon page. That link is for on-campus access only.

To access the library site within MyVU, faculty, staff, and students must log on to their MyVU account at http:/myvu.vinu.edu and then use their user name and password to login. After logging in to your account, click the link to VU Libraries under the VU Links menu found on the left side of the page.

If you are a student and do not know your MyVU user name or password, please contact the Registrar's Office at 812-888-4220 or at records@vinu.edu to obtain that information. If you are a faculty or staff employee and do not know your user name or password, please contact the Management Information Center at 812-888-4332 or at MIC@vinu.edu to obtain that information.

Common Browser Issues
 
Some databases may be incompatible with some browsers; therefore, use a current version of Internet Explorer, Netscape Navigator, or Mozilla Firefox to conduct your research. To download the most current version of the following browsers, click on one of the links below.

  Microsoft Internet Explorer
  Netscape
  Mozilla Firefox
 
Users of AOL, CompuServe, and other Internet Service Providers (ISPs) that supply browsers should not use the browser that came with their Internet service. Instead, use a current version of one of the browsers mentioned in the above statement.
 
Check to see if your Internet connection is working by visiting a few different websites, or click the refresh or reload button on your toolbar. If you get an error page, then your connection to the Internet may be temporarily down.

If you receive a 404 not found message when you attempt to access a database, this most likely means the database server is down, and you should attempt to access the database at a later time.

Delete Your Browser's Cache Files

The cache in a web browser holds copies of the pages you have visited. When you revisit a website, if your browser still has the page in its cache, it will load the information from the cache first before checking the website, in order to save time. This old information can cause problems with authentication. To clear your browser’s cache files, follow the directions below.

If you are using Internet Explorer 6, go to the Tools menu and click on Internet options. Click the button that says Delete Files. Put a check mark in the box that says, "Delete all offline content" and then click OK.

If you are using Netscape Navigator 7, go to the Edit menu and click on Preferences. On the left hand side of the window, double click on Advanced. Next, click on Cache. Click the button that says "Clear Memory Cache," and then the button that says, "Clear Disk Cache" and then click OK.

If you are using Mozilla Firefox 1.5, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Look for the tab that says "Cache," and then click the button in bottom right hand corner that says, "Clear Cache Now and then click OK.

Set Your Browser So That It Accepts Cookies

Please remember to change your cookie settings back to the original settings when you are finished using library databases so the security of your browser will remain unchanged.

If you are using Internet Explorer 6, go to the Tools menu and click on Internet options. Choose the third tab over which says Privacy. Drag the slider down to Accept All Cookies.

If you are using Netscape 7, then go to the Edit menu and click on Preferences. On the left hand side of the window, double click on Privacy & Security. Next, click on Cookies. Make sure that either "Allow cookies based on privacy settings" or "Allow all cookies" is checked and then click OK.

If you are using Mozilla Firefox 1.5, go to the Tools menu and click on Options. On the left hand side of the window, click on Privacy. Click on the plus sign next to the word "Cookies" and make sure that there is a check mark in the box labeled "Enable cookies" and that "Accept cookies normally" is selected and then click OK.

Security/Firewall Issues

Software programs such as Norton Internet Security, Norton Personal Firewall, Norton Antivirus, McAfee Firewall, Windows Firewall, etc. may interfere with the authentication procedure the VU library uses to provide access to off-campus users.

If you are attempting to access VU library resources from work, contact the network administrator at your company to help you with this issue. If you are trying to gain access from home, then you may need to modify your security/firewall settings while accessing the databases. Be sure to reset your security/firewall settings when finished accessing the library’s databases. Consult the manual for the software you are using, or contact the software's technical support staff.
 
The solution is to adjust the settings to your security/firewall software program, especially privacy settings. For example, Norton Internet Security has a setting called Browser Privacy. Enabling Browser Privacy or other privacy settings may impede access to one, some or all of the library’s databases. Below are external websites providing information on how to obtain technical support for the software products below.

Norton (Symantec Corp.)
McAfee
Windows Firewall (Microsoft)

You also want to check to see if your security/firewall software is set to block cookies. Remember, to access the library databases, cookies must be enabled in both the browser you are using as well as the security/firewall software installed on your computer.
 
Passwords for INSPIRE

The databases available through INSPIRE are paid for by the State of Indiana and are available only to Indiana residents. Thus, people living outside of Indiana will not have access to these resources.
 
If you are a resident of Indiana but use a regional or national Internet Service Provider (ISP) such as AOL, CompuServe, Charter, etc., then you will be required to apply for an INSPIRE password. Information on how to obtain an INSPIRE password is found by clicking here.
 
If you reside in another state, your state may have a statewide virtual library similar to Indiana's INSPIRE. To see if your state has a statewide virtual library for its residents, please click here.

Contact Information

If you are still having problems, please contact a VU librarian at libref at vinu.edu or call the library at 812.888.4165. Please be prepared to give the librarian the following information:

  • Internet Service Provider or ISP (i.e. Charter, AOL, Vincennes Online, etc.)
  • Browser type and version
  • Security/firewall software installed on your computer
  • When you encountered your access problem
  • What resource you were attempting to access
  • Can you access other library database resources within MyVU or Blackboard?

Disclaimer: These instructions are provided as a guide, and VU Libraries and Vincennes University are in no way responsible for any changes you make to your system.

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Free Bluegrass Jam is Feb. 12 at Vincennes University

January 25, 2012

VINCENNES, Ind. - The 12th Annual Old Post Bluegrass Jam will be Feb. 12 at
Vincennes University’s Beckes Student Union.  Admission is free and the
public is invited to enjoy acoustic musicians as they jam together from 10
a.m. to 5 p.m. (EST).  The Student Union is located at 1101 N. Second
Street and free parking is available on Third Street adjacent to the
building.

“We invite area musicians to bring their acoustic instruments and be
prepared to find folks to jam with.  The Bluegrass Jam is a lot of fun for
both participants and the audience,” said Bill Stedman, longtime organizer
of the popular event.

In addition to jams throughout the building, there will also be groups
performing on stage in the Food Court, including Mariah Creek at 1 p.m.,
Diamond Hill Station at 2 p.m., Rocky Rhoads at 3 p.m., and Hawf Family
String Band at 4 p.m.

Food and beverages will be available at Grinder’s Coffee Shop beginning at
7:30 a.m. and the Food Court beginning at 10:30 a.m., featuring a pork
barbecue meal with fries, slaw, and small drink for $5.99.

For more information call 812-882-0429 or go to www.vincennescvb.org.

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VU President to appear on Inside INdiana Business

January 25, 2012

VINCENNES, Ind. - Vincennes University is opening a new Logistics Training
and Education Center in Plainfield on Jan. 27.  VU President Dick Helton
will join Gerry Dick on the next Inside INdiana Business television program
to discuss the central Indiana Logistics Center’s impact.

Tune in on Saturday at 11 a.m. (EST) on WTHI-TV or 5:30 p.m. on WVUT-TV.
Check the show's website for other air times:
www.insideindianabusiness.com.

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VU Accounting students to prepare tax returns

January 25, 2012

VINCENNES, Ind. - Vincennes University students majoring in accounting will
be preparing tax returns for persons in the community and VU students.  The
students, under the direction of Lisa Nash, assistant professor, are
certified by testing through the IRS.

This free service is part of the Volunteer Income Tax Assistance program
sponsored by the Internal Revenue Service.  Preparation ends March 1.  The
service will also be offered on two Saturdays, Jan. 28 and Feb. 4.

Students prepare 1040EZ, 1040A, 1040 with schedules A, B, C-EZ, D, child
and dependent care credit, and education credits.  The returns are filed
electronically with direct deposit available if desired.

Nash says that this is a good experience for students and enables them to
feel more comfortable dealing with clients, engaging in conversation,
performing as a professional, as well as a tax preparation experience.

Appointments are required.  To schedule, or for more information, call
2-1-1 or Generations at 812-888-4279.

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Helton speaks to state school board members

January 24, 2012

INDIANAPOLIS, Ind. - Vincennes University President Dick Helton was a
presenter at the Leadership Seminar of the Indiana School Boards
Association (ISBA) in Indianapolis on Jan. 20.

ISBA currently has membership from 290 of the 291 Indiana public school
corporations and is the voice of 1,689 school board members in the state.

Helton spoke on the topic, “Building Collaborative Partnerships with Higher
Education.”  Helton described VU’s leadership role in collaborating with
high schools and vocational schools throughout the state in the areas of
dual credit/concurrent enrollment and early college programs.

VU’s dual credit concurrent enrollment program for high schools, Project
EXCEL, served 5,790 students in 2010-11 and generated 33,366 credit hours.
Project EXCEL is currently offered in 137 high schools and career centers
in 71 Indiana counties.

VU currently offers Early College programs in conjunction with high schools
at Ben Davis, Washington Community, Center Grove, Lawrenceburg, and
Evansville/Vanderburgh, with several other school sites under development.

Prior to becoming VU President in 2004, Helton served for 19 years as a
superintendent of schools in Indiana.

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VU’s Plainfield Logistics Training and Education Center to be dedicated Jan. 27

January 24, 2012

PLAINFIELD, Ind. - The public is invited to the dedication of the new
Vincennes University Logistics Training and Education Center on Jan. 27,
11:30 a.m., at 853 S. Columbia Road, Suite 151, in Plainfield.  The Center
is located near the Interstate 70 and Ronald Reagan Parkway.

Speakers will include Robin Brandgard, president of the Plainfield Town
Council, VU President Dick Helton, and VU Board of Trustees Chair J.R.
Gaylor.  Other VU speakers will include Phillip Rath, vice president for
Financial Services and Government Relations; David A. Tucker, vice
president for Workforce Development/Community Services; and James Dolan,
director of the Logistics Training and Education Center.

In April 2011 the Plainfield Town Council approved providing $500,000 in
start-up costs over five years for the Logistics Training and Education
Center in Plainfield to be administered by VU.  The announced goal was to
help attract and retain employers, create a highly trained workforce, and
enhance Plainfield’s role as a leading logistics community.

Plainfield is in close proximity to the expanding Indianapolis
International Airport, major roadways, and more than 25 million square feet
of distribution and light manufacturing space.

VU worked with industry professionals and Conexus Indiana to identify skill
gaps of workers in the logistics industry and designed a skills-based
training program to close these skill gaps industry-wide.  This
collaboration is an asset to the programs offered at the new Center in
Plainfield, especially in the area of stackable training certificates which
lead to a college degree.

The Center will bring to one location VU’s full range of logistics training
and educational opportunities.  It will provide basic training for
entry-level positions, including order picking training, fork-lift
certification, and truck driver training.  Also, training will be available
to those already in the logistics industry to hone specific skills, such as
short-term courses in material handling, lean manufacturing, and Six Sigma.

In addition, VU will offer hands-on training in connection with its
associate degree program in Supply Chain Logistics Management at the Center
beginning in the fall semester 2012.  The associate degree will be awarded
through VU's Aviation Technology Center in Indianapolis, and it may be
completed through both traditional semester-based catalog courses and
stackable training certificates.

The Center will provide a blended learning environment, combining
state-of-the-art classroom technology with hands-on logistics lab space
that simulates today’s high-tech warehouses, distribution centers, and
equipment utilized on the job at area employers.

More information about Vincennes University Logistics programs can be found
at www.vinu.edu/logistics.

VINCENNES UNIVERSITY - Indiana’s First College

VU is state-supported with campuses in Vincennes and Jasper and additional
sites such as the Indianapolis International Airport.  VU also offers
instruction at military sites throughout the nation.

In addition to offering 200 associate degree and certificate programs, VU
also offers bachelor’s degree programs in technology, homeland security,
nursing, and secondary education programs in mathematics, science, and
special education.

VU enrolls students from throughout Indiana, 26 other states, and 37
foreign countries.  Tuition and fees are the lowest among Indiana campuses
with residence halls.  VU is accredited by the Higher Learning Commission
of the North Central Association of Colleges and Schools.

Founded in 1801, VU is Indiana’s first college and is the only college in
the nation founded by an individual who would later become President of the
United States.  William Henry Harrison, the ninth U.S. President, founded
VU while serving as governor of the Indiana Territory.  More information is
available at www.vinu.edu.

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