Blackboard 9.1 Known Issues and Fixes

If you are having technical problems in Blackboard, check this list to see if there is a way to resolve your problem. This list will change whenever a new known issue comes up.

Area	Issue	Resolution/Work Around
Tests	"Access Denied" Messages During Tests.	Blackboard has determined a software bug in the Blackboard testing module can cause error messages of "access denied" to occur when multiple mouse clicks are made when clicking on submit or navigation buttons. Use only single left button mouse clicks to navigate, save, and submit answers. Do not use the enter key. Please be patient after clicking on a button for a response. Do not repeatedly click the button.
Tests	Student Are Not Able to Click to Save Answers While Taking a Test	This issue is due to the student using an old or unsupported browser while taking the test. The student should update the browser that they are using or switch to a different browser. Refer to this page to see a list of supported browsers for Blackboard 9.1. We suggest students use Mozilla Firefox when possible.
Discussion Boards	403 Apache Tomcat Error when accessing Discussion Boards.	This is a known bug in Blackboard. For a temporary fix, you can reset the participants role by performing the following steps: Go to discussion board. Next to forum title, click arrows and choose "manage". Under "display forum role" select particiapants and click "go". Check mark next to all participants name. Click arrows to edit role. Choose participant. You should see a green box saying "success" at the top. If your are having this problem with your instructor ID then I will have to fix your role as it will not let you fix your own. If you cannot open then tell me which forums you need to open them in. You should be able to fix it for your students.
Course Tools	Students Cannot Access Some Course Tool Items.	If your students cannot access some tool items such as discussion boards, my grades, wiki's, journals etc.. if you use these features please take a minute to check and make sure the tool menu is turned on. Here is a video showing you how to do that. http://www.youtube.com/watch?v=KVL1y3PIddo If you need further assistance please contact me.
Grade Center	When Entering Grades into Gradecenter Spreadsheet View a Box Pops Up and Says "Row is Null".	This is a bug and Blackboard has been notified. The workaround is to turn the smart views off and then on again. This will allow grades to be added into the grade center. Please follow the instructions below. Enter the course Click full grade center Hover over manage Click Smart Views De-select any smart views that are set as a favorite Click OK Hover over manage Click smart views Select the smart views you want as a favorite Click OK
Grade Center	Grade Center Scroll Bar Missing.	WINDOWS XP: To correct it (but not change the font size), do the following: From your Desktop area, right-click and choose Properties. Click on the Appearance tab, and then click the Advanced button to display the Advanced Appearance screen. Select Scrollbar from the pull-down menu and check the size setting. If greater than 20, change the size back to 17 (which is the default) and click OK, then Apply. After changing the setting, open a new Firefox browser window and access the Grade Center. The horizontal scroll bar should again be visible. WINDOWS VISTA or WINDOWS 7: Control Panel/Personalization/Window Color/ click 'advanced appearance settings'. If you do not see 'advanced appearance settings' select an Aero theme like "Windows 7", then repeat step a. Select "Scrollbar" in pull-down menu, then set value for Scrollbar size to 17 or less. Restart firefox.
Calendar	Course Calendar is Offset when Viewed in Internet Explorer.	For a fix of this issue, please refer to this document.
Course Menu	Course Menu Sidebar Does Not Appear on Your Course.	For a fix of this issue, please refer to this document.

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Male student passes away at an off-campus residence
VU musicians perform in Indiana Intercollegiate Honor Band
VU Accounting students to prepare tax returns

Male student passes away at an off-campus residence

VINCENNES, Ind.—A Vincennes University student died at an off-campus home, according to the Vincennes City Police Department.

City emergency responders were called to 612 Perry Street at 9:03 a.m. today about an unconscious male, William A. Torrance, 18, Bargersville. City police are investigating.

Torrance was a freshman majoring in Welding Technology. He was a resident of Vigo Residence Hall.

The VU Counseling Center is making its services available to the campus community.

VU President Dick Helton expressed sympathy for the family on behalf of the campus community. “Our hearts go out to the family and friends of William Torrance. The loss of any student is tragic. The VU community sends its sympathy to William’s family and friends.”

###

DUANE CHATTIN, Director of Public Information
812-888-4164 (office), 812-887-6397 (cell)
dchattin@vinu.edu

VINCENNES UNIVERSITY
Department of University Relations
1002 N First St
Vincennes IN 47591
www.vinu.edu

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VU musicians perform in Indiana Intercollegiate Honor Band

February 9, 2012

VINCENNES, Ind. - Four Vincennes University students participated in the
2012 Indiana Intercollegiate Honor Band on Jan. 19 and 20 in Fort Wayne.
It was part of the Indiana Music Educators Association (IMEA) State
Convention.

VU participants included Courtney Gokey, flute, a Music Fine Arts major and
2011 graduate of Loogootee H.S.; Matt Moody, trombone, a Music Education
major and 2007 graduate of Highland H.S. in Anderson; Ethan Myres,
trombone, a Music Education major and 2011 graduate of Boonville H.S.; and
Caleb Willis, alto saxophone, a Computer/Software Support Specialist major
and 2011 graduate of Hagerstown H.S.

Students from colleges and universities across Indiana were chosen to
represent their schools in this ensemble based on nominations submitted by
their college band director. The ensemble, under the direction of guest
conductor Allan McMurray, professor of music and director of bands at the
University of Colorado, rehearsed and then performed a concert for the
public Friday afternoon at the Embassy Theatre in downtown Ft. Wayne.

In addition to VU, students came from a number of other universities:
Anderson, Ball State, Butler, DePauw, Indiana-Purdue at Fort Wayne, Indiana
State, Indiana Wesleyan, Manchester, Saint Joseph’s, Taylor, Evansville,
Indianapolis, and Valparaiso.

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VU Accounting students to prepare tax returns

January 25, 2012

VINCENNES, Ind. - Vincennes University students majoring in accounting will
be preparing tax returns for persons in the community and VU students. The
students, under the direction of Lisa Nash, assistant professor, are
certified by testing through the IRS.

This free service is part of the Volunteer Income Tax Assistance program
sponsored by the Internal Revenue Service. Preparation ends March 1. The
service will also be offered on two Saturdays, Jan. 28 and Feb. 4.

Students prepare 1040EZ, 1040A, 1040 with schedules A, B, C-EZ, D, child
and dependent care credit, and education credits. The returns are filed
electronically with direct deposit available if desired.

Nash says that this is a good experience for students and enables them to
feel more comfortable dealing with clients, engaging in conversation,
performing as a professional, as well as a tax preparation experience.

Appointments are required. To schedule, or for more information, call
2-1-1 or Generations at 812-888-4279.