Primary Care Center FAQ


Q. Who is eligible to use the University Primary Care Center (UPCC)?

A. Employees, retirees, their spouses and their dependents who participate in a VU health insurance plan are eligible to use the UPCC.


Q. Is there a fee for using the UPCC?

A. The UPCC is provided free of charge to employees, retirees, their spouses and their dependents who participate in a Vincennes University health insurance plan.


Q. Can employees who do not participate in a Vincennes University health insurance plan use the clinic and pay a fee?

A. No. Only employees, retirees, their spouses and their dependents who participate in a VU health insurance plan are eligible to use the UPCC at this time.


Q. Do employees have to turn in sick time when going to an appointment at the UPCC?

A. No. Employees may go to their scheduled appointments at the UPCC without using sick time.


Q. How will the UPCC know if I, my spouse or my dependents are on a Vincennes University health insurance plan?

A. Patients must show their Vincennes University Anthem insurance card as proof of Vincennes University health insurance. Please be sure to bring your insurance card to each visit.


Q. Who will I see at my appointment?

A. Patients will most likely be seen by the Nurse Practitioner. However, there will be times when the Collaborating Physician will see patients as well.


Q. Can I make an appointment to directly see the Collaborating Physician?

A. No. You may make an appointment to see the Nurse Practitioner. The Nurse Practitioner will consult with the Collaborating Physician if she deems it necessary.


Q. Is diagnostic testing (MRI, CT, etc.) covered by UPCC?

A. Yes if ordered by the Nurse Practitioner or Collaborating Physician. If ordered by a specialist or provider outside of UPCC, this will be billed to Anthem.


Q. Can I bring my prescription to the UPCC to have it refilled?

A. The UPCC cannot fill prescriptions written by other primary care providers. To

have prescriptions filled at the clinic, you must be under the care of the UPCC provider.


Q. What prescriptions will be offered at the clinic free of charge?

A. The UPCC will provide most generic drugs to patients at the clinic free of charge. The UPCC, however, will not provide any form of narcotic drugs.


Q. Can I still go to LabCorp for laboratory services?

A. Yes. UPCC is preferred however some laboratory services cannot be performed at UPCC. The limited services not available at UPCC will be performed at LabCorp.

Q. Will the Nurse Practitioner provide services to children?

A. The Nurse Practitioner is licensed and trained to see patients of all ages, including children.


Q. Will employees share the clinic with the students?

A. While the students have access to the UPCC, their waiting area and exam rooms are separated from the faculty and staff so there will be limited interaction between employees and students.


Q. What are the UPCC hours?

A. To accommodate the busy schedules of working families, early morning and evening hours are being offered throughout the week. Early morning hours are also convenient for those tests that require fasting.

Monday: 8:00 a.m. – 4:30 p.m.

Tuesday: 7:00 a.m. – 7:00 p.m.

Wednesday: 8:00 a.m. – 4:30 p.m.

Thursday: 7:00 a.m. – 4:30 p.m.

Friday: 8:00 a.m. – 4:30 p.m.


Q. How do I schedule an appointment?

A. To schedule an appointment, please call 888-7777 during clinic hours.


Q. Do I have to schedule an appointment to be seen at the UPCC?

A. Yes. In order to minimize waiting times, please call 888-7777 to schedule an appointment. Every effort will be made to ensure patients are seen as soon as possible.

Q. How will my privacy be protected?

A. The UPCC enforces all HIPAA regulations which protect the privacy of an individual’s health information. Your medical information is secure and only accessible by the UPCC provider.


Q. Where should my spouse or dependents park if they have an appointment at the UPCC but do not have a VU parking tag?

A. All employees are allowed to add up to three vehicles to their VU parking tag. It is advised that you add your spouse’s license plate to your VU parking tag so that they may park on campus.