When you’re looking for a trained professional who can help you make the right decisions about a nursing home or personal care facility, this is the person you want working for you. Our Ombudsman program is designed to assist people with problems relating to long-term care and residential facilities. They’ll also act as advocates for residents and their families when conflicts arise.

An Ombudsman:

  • Receives, investigates and attempts to resolve problems or complaints affecting residents in long-term care and residential facilities.
  • Answers questions and provides information and referral about long-term care and related services.
  • Promotes resident, family and community involvement in long-term care.
  • Promotes community education and awareness of the needs of residents.
  • Coordinates efforts with other agencies and organizations concerned with long-term care.
  • Identifies issues and problem areas in long-term care and recommends needed changes.

Residents of long-term care and residential facilities have numerous rights under federal and state law. An Ombudsman serves as an advocate who seeks to resolve complaints made by or on behalf of people who are consumers of long-term care. If you’re looking for a professional to help you troubleshoot or mediate unresolved issues regarding your care or the care of a loved one, give us a call today!

How Do I Contact an Ombudsman?

To contact the Indiana Long-Term Care Ombudsman for Davies, Dubois, Greene, Knox, Martin and Pike counties, please contact Mary Swinford at:


or by email at: